How do events become media events Essay Example | Topics and Well Written Essays - 1250 words

How do events become media events - Essay Example ial networking platforms and media’ then they could probably cite a strong point of view by attributing the man who killed his wife because of her internet addiction. Then the more the media would cover this event, allowing many people to provide their stands, the said story then starts to become a great media event, as there would be many people involved by taking the event right to their heart, making them fully involved. This is the same trend we might probably observed from the September 11 USA terrorism attack. If there would be no television or other media from the other side of the world and USA’s adjacent countries, it would take time to hear about what was happening that time to the world’s twin towers in New York. After the attack, it would most probably took time to keeping popular number of people about the news report. Publicity would be too slow that many people would miss the opportunity to take the event right to their heart. However, since the wi de coverage of media continues to lead us people and becoming integrated with our life at present, the September 11 attack remained a remarkable history that today’s generation could impart to the future. Media therefore have become powerful agents of publicity, allowing great news event to become great media event. Right after the September 11 attack, there were various news reported associated with the event. For couple of months, local and internatianal news reports from various parts of the world were primary important headlines, and many opinions, stands, symphaties or reactions begun to flinch from the audience, making the event a great media event, just like what happened to Princess Diana’s funeral and Prince Charles and Kate’s matrimonial ceremony. The flu virus and its associated... The "How do events become media events?" essay describes the influence of media on our perception of some life events. Why some of them would no longer create remarkable impact or special response? The flu virus and its associated detrimental impacts on the human health was once become a media event as people discovered that SARS for instance could potentially wipe out the human race. Everyday, the media would cover the progress of mortality rate and the probable place affected by the pandemic. Via broadcasters, people were informed about the said news event, allowing everyone to stop for a while from doing their daily routines, and focus on understanding the right thing to do in order not to contract the disease. The news event about SARS progressed to becoming a great media event, as people paid considerable amount of time concerning the event. However, the entire piece of this could be attributed to the level of publicity that the media were able to impart with the consuming publi c. It is therefore clear that media publicity is a common activity normally associated with media events. Media events operate as public arenas where people find themselves engaged in the political debates and political actions that are responsible for shaping the world around them. This could potentially be illustrated through the US presidential election. The Democrats and Republicans have various and conflicting ideologies which they used to defend their stands and ultimate perspectives on certain political, social, and economic issues.

The nature of the disciplinary code in UAE Law Research Proposal

The nature of the disciplinary code in UAE Law - Research Proposal Example Qualitative methods of investigation will be used to gather data from employees and employers of various companies. This method will apply questionnaires designed for 500 responded with both closed and open ended questionnaires to come up with relevant data. It’s finally concluded that the UAE is very effective in addressing labor laws since its enactment. Introduction The purpose of this study is to establish the nature of the disciplinary code as entrenched within the Labor Laws of the UAE. Labor laws in the United Arab Emirates are governed by the federal law number eight of 1980 and it regulates all aspects of labor relations between employees and the employers (Abudhabi, 2013). It’s an advanced law that clarifies the rights and duties of all concerned parties hence benefiting both the employers and employees resulting to fewer conflicts. The labor law developed in 1980 and has been amended several times to keep it touch with the demands and realities of the dynamic world. Among the issues outlined in the labor laws include working hours, holidays, leaves, compensation, employment contracts, and disciplinary rules among others. The disciplinary code addresses part of the Labor Laws that addresses issues related to warnings, fines, and suspension from work and termination of service among others. Since the disciplinary code is vital in shaping work relationships between the employer and the employee, it’s important to establish how effective it is in addressing work related issues. The study will establish the strengths and weaknesses embedded within the disciplinary code hence providing avenues for future amendments when deemed necessary. Literature review Labour law in UAE This is a federal legislation applicable to all emirate members regardless of whether they are UAE residents or emigrants, however, with a few exemptions (U.A.E Labor Law, 2011). Those discharged from the applicability of this law include the agricultural employees, domestic servants, members of the armed forces and the police, and the staff and workers of centralized government sectors of the emirates. In addition (Al Tamini, 2011), Labor Laws cover all aspects of regarding the employer and employee relations including contracts, restrictions on employment of juveniles and women, leave rules, working hours, medical and social care, just but to mention a few . The Labor Law demands that for any employment of the expatriate, an application must be made to the ministry of labor and the ministry has the mandate to approve such application or to disapprove it. Expatriates over the 18 years age can seek short term work permits valid for 60 days and can be renewed up to five times, as long as the renewal is done before the expiry date of the work permit (Barber & Harris, 2011). Such employment has a validity of three years subject to renewal for the same period by the same ministry with no subscription to minimum wage as such is agreed by the concern ed parties. Juveniles under the age of 15 are banned from employment under the UAE Law, but those between the ages of 15 to 18 are allowed to work as long as they receive teenage work permit from the ministry. The employment of women is restricted between 10pm and 7am and they should also not be employed to perform difficult task. The working hours for adult employee are 8 hours a day

Internal QMS auditor training assessment booklet Essay Example for Free

Internal QMS auditor training assessment booklet Essay Case Study 1: Pre-Audit Preparation Instructions: 1. Each participant should individually study the background of the company including the background of organisation, organisation chart and process flow chart provided: †¢ Managing Customer Service: Front Office VVG-FO-B-7.5.1 (D) †¢ Managing Customer Service: Food and Beverage VVG-FB-B-7.5.1 (D) †¢ Managing Property: Engineering VVG-EN-B-7.5.1 (D) †¢ Delivery Service: Housekeeping VVG-HK-B-7.5.1 (D) 2. Prepare an audit plan for an internal audit of one business process but not your own work (use template of audit plan provided in Case Study 1: Output 1 or current Internal Audit Program). State any assumptions that you have made in preparing the audit plan. The plan should: †¢ Define the scope of the audit; †¢ What to audit (documents, records, activities); †¢ Who to select for interview and reason for selection; †¢ Where and when to audit (locations, audit trails, sequences, estimated time required); †¢ Methods for gathering objective evidence (interview, observation, document / record review). 3. Prepare an audit checklist with suitable questions to guide you in verifying the conformance, implementation and effectiveness of the QMS at the Sales and Marketing Department (use template of audit checklist in Case Study 1: Output 2 or current Internal Audit Program) Case Study 1: Output 1Name of Participant: .. ISO 9001 Internal Audit Plan Audit Specifications | | | |Audit Objectives | | |Audit Scope | | |Audit Client | | |Audit Team | | |Audit Dates | | |Audit Locations | | |Audit Criteria | | Date: ..Day: Assessment Program / Audit Plan |Time |Area |Clause |Auditor |Auditee | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |Lunch | | | | | | | | | | | | | | | | | | | | | | | | | | | | Date: ..Day: Assessment Program / Audit Plan |Time |Area |Clause |Auditor |Auditee | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |Lunch | | | | | | | | | | | | | | | | | | | | | | | | | | | | Case Study 1: Output 2Name of Participant: .. Internal Audit Checklist Department: Date of Audit: . Title of Procedure / Documents: Auditor: .. Auditee: . Page(s): of . |No |Step |Internal Audit|ISO Clause | | | |Checklist | | | | |Questions | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |Audit Conclusion | | Case Study 2: Output 2Name of Participant: .. For one selected non-conformity / observation: |Internal Audit Corrective and Preventive Action Report No.:.. | |To: From: | |(Auditee) (Auditor) | |Audit Criteria: ISO 9001 Clause No.: | |and / or Procedure: | |Description of Non-conformity / Observation (Part 1 by Auditor): | | | | | |Auditor’s Name / Signature: Date: | |Auditee’s Name / Signature: Date: | |(to be completed: 1 moth) | |(a) Root Cause(s) (Part 2 by Auditee): | | | | | |2. (b) Correction and Corrective / Preventive Action Plans to be taken | |Correction Plans: | | | | | |Corrective / Preventive Action Plans: | | | | | |Auditee’s Name / Signature: Date: | |Verification of Corrective / Preventive Action: | | | | | |Auditor’s Name / Signature: Date: |

Environmental Management System (EMS) in an Organisation

Environmental Management System (EMS) in an Organisation 1. How would you summarise the environmental challenge faced by industry at the current time? Since the start of the industrial age, economic growth and the environment have often been in conflict (Florida and Davidson, 2001). Motivated by more than just â€Å"altruistic concerns† (Florida and Davidson: 64) many companies are now taking initiative and incorporating the environment into their business strategy. The environmental challenge to industry comes from a huge number of sources, but it can generally be narrowed down to three directions, commonly known as the ‘green triangle’ (Gale, 1996). Firstly, environmental laws and regulations are forcing industry to improve their environmental performance. Secondly, there is a need to improve company image (Morrow and Rondinelli, 2002), and pressure comes from customers or voters who are interested in less environmentally harmful goods or services (Gale, 1996). Thirdly, an environmental challenge comes from the â€Å"financial, banking and insurance communities who are concerned about the cost of environmenta l accidents or mismanagement† (Gale, 1996). In fact, good environmental management leads to reduced risk which is highly valued by the financial markets (Feldman et al, 1996). 2. Describe the relevance of the First Law of Thermodynamics and the Law of Conservation of Mass to the economic system. The First Law of Thermodynamics is â€Å"the fundamental principle of physics that the total energy of an isolated system is constant despite internal changes†, and the Law of Conservation of Mass is the principle that â€Å"matter cannot be created or destroyed†. These laws apply to the economic system as â€Å"an irreducible whole that develops, maintains, and reproduces, or renews itself be mobilizing material and energy captured from the environment† (Ho, 2005). This is particularly significant to the relationship between the environment and economic systems, as the latter essentially depends on the flow of resources from the natural environment. Therefore, any entropic costs can either be endured by the economic system or the environment. Consequently, â€Å"when the cost of valuable (non-renewable) ecological resources consumed or destroyed are not properly taken into account, the entropic burden falls on the ecological environment rather than on the econo mic system (Ho, 2005). 3. What does the term ‘sustainable development’ mean for industry? The Bruntland Commission’s widely used definition of ‘sustainable development’ is â€Å"development that meets the needs of the present without compromising the ability of future generations to meet their needs† (WCED, 1987: 43). It is often argued that this definition is intentionally vague with the intent of creating a consensus. And create a consensus it has – â€Å"no one in their right mind is against sustainable development† (The Economist, 2002) – and many international organizations, national and local governments, and businesses have incorporated the concept into their plans. For industry, the term has extended to â€Å"include the simultaneous consideration of economic growth, environmental protection, and social equity in business planning and decision making† (Rondinelli and Berry, 2000: 1). Many businesses, then, have taken on the concept of sustainable development, and have put into practice business plans that allo w them to meet their needs in the present whilst taking the environment into consideration, thereby ensuring that their industry can continue into the future. Any industry that is really striving for sustainable practices â€Å"must be phasing out its use of substances that are systematically at odds with a sustainable world, while measuring what share of the world’s limited regenerative capacity is occupied by its use of renewable resources† (White, 1999, in OECD, 2001: 11). 4. What are the potential benefits for a company successfully responding to the environmental challenge? The potential benefits (economic and environmental) for a company successfully responding to the environmental challenge are too numerous to include them all, so only a limited selection will be discussed here. Though the resulting environmental benefits may not create direct economic benefits for the company, the policies attract (and keep) customers by â€Å"establishing a strong image of corporate responsibility† (Morrow and Rondinelli, 2002:163). In economic terms, though environmental sensitivity is often viewed as being at odds with cost-effectiveness, a study of organizations that implement Environmental Management Systems (EMS) found that â€Å"the majority believe the benefits outweigh the drawbacks† (Darnall et al, 2001). Some examples of how reacting to the environmental challenge can save companies money are by â€Å"improving efficiency and reducing the costs of energy, materials, fines and penalties† (Morrow and Rondinelli, 2002: 162). As mentioned previously, a company that can reduce their environmental incidents and liabilities not only gains from losing those fines, but also profits from decreasing risk, and becoming more attractive in the financial market. 5. Describe the relative advantages of anticipatory controls over continuing controls. Use examples to illustrate your answer. Environmental controls can be described as mechanisms that are used to limit environmental harm. A fundamental aspect of designing an EMS system is developing the controls that will be used. Environmental aspects (see below) must be identified to determine the â€Å"specific facility operations and activities associated with significant environmental aspects† (The Lexington Group, 2005: 40). From this, appropriate control procedures can be created for each activity to limit environmental impacts. Anticipatory controls are more advantageous than continuing controls because they allow an organization to attempt to avoid environmental harm in the first place, and take into account potential, impending environmental harm. If controls are changed in anticipation of a possible environmental impact, this control can attempt to curb damage before it happens. The alternative is continuing control that only changes after an event causes environmental damage and proves that the controls need to be changed. Given the â€Å"irreversibility† of much environmental damage, the advantage of anticipatory controls seems clear. 6. How would you describe the relationship between environmental aspects and impacts? Use examples to illustrate your answer. The ISO 14001 definition of environmental aspects are â€Å"feature[s] or characteristic[s] of an activity, product or service that affect, or can affect, the environment† (Praxiom Research Group, 2005), and environmental impacts are changes to the environment that can be positive or negative (Praxiom Research Group, 2005). Environmental impacts are produced by environmental aspects. For example, many industries often handle oil or other hazardous materials. When these activities are taking place, a possible environmental aspect is the â€Å"potential for accidental spillage† (The Lexington Group, 2005: 35). The effect of this environmental aspect, or the environmental impact, is the â€Å"contamination of soil or water† (The Lexington Group, 2005: 35). When determining the significance of an environmental aspect, it is important to take into consideration the probability, scale, severity, duration, and cost of reduction, of the environmental impact (The Lexingto n Group, 2005). 7. What is the role of the Environmental Policy and how is it defined by the International Organisation for Standardization (ISO)? An Environmental Management System (EMS) is a â€Å"systematic approach for managing an organization’s environmental issues and opportunities† (The Lexington Group, 2005: 15). The â€Å"heart and soul† (same as last) of the EMS is the â€Å"environmental policy†, defined by the ISO as a â€Å"statement [that] expresses a commitment to the implementation and maintenance of an organization’s environmental management system and the improvement of its overall environmental performance† (Praxiom Research Group, 2005: 1). The role of environmental policy is to prevent any environmental damage, as well as to ensure any industry is observing any legal or other requirements. An environmental policy should also craft environmental goals, and function as a basic framework for action. 8. What training needs should be considered when implementing an environmental management system (EMS)? â€Å"Effective training programs, including those that raise the environmental awareness levels of all people in the organization, are a critically important element in implementing and maintaining the EMS† (The Lexington Group, 2005: 14). A training program must deal with the importance of the environmental policy with all of the employees, as they â€Å"must understand and recognize the commitments† for the EMS to be successful (Anthony, 2001: 4). Additionally, for an EMS to be successful, all employees must appreciate and comprehend their particular roles and responsibilities, as well as the possible â€Å"consequences of not following operating procedures† (The Lexington Group, 2005: 25). Employees of a given organization should be able to associate and understand how their particular function fits into the wider environmental policy (Anthony, 2001). Depending on who uses or has access to the facility, it may also be advisable to train people other than inte rnal staff, or at least raise their awareness of the EMS (Anthony, 2001). 9. What role does audit play within an EMS and what are the key features of a successful audit? An audit within the EMS system is â€Å"a systematic, documented, objective review of the manner in which environmental aspects of a program, project, facility or corporation are being managed† (APPEGA, 2004: 7). The audit is necessary both to determine the design of the EMS at the start, as well as evaluate the progress of the EMS on a continual basis. An environmental audit at the start ensures that an industry has a â€Å"good understanding of its environmental effects before it [designs a] competent strateg[y] to reduce its impact† (OECD, 2001: 41). The EMS audit is a crucial necessity for any facility’s EMS to ensure that the facility is meeting the requirements of the EMS, and that it is being properly executed and sustained (The Lexington Group, 2005). For an audit to be successful, it is vital that it be â€Å"independent, objective and impartial† (Praxiom Research Group, 2005). A sound audit must also concentrate on priorities, such as particular operations that are associated with high risk, or activities that were singled out in a previous audit. 10. How might you gain senior management approval for the implementation of an EMS and why is such approval important? The Lexington Group, a management consulting firm, states that â€Å"gaining the full and complete support of senior management is the single most important challenge in establishing a formal EHS management system in an organization or facility†. Without the full support of the senior management, an EMS is unlikely to succeed. For example, senior management may approve an EMS but not really be committed, with environmental talk being â€Å"rhetoric rather than reality† (The Lexington Group, 2005:47). An EMS may not be a high priority because the senior management does not recognize the potential benefits. Making the case about the benefits of an EMS may be vital to gaining genuine senior management support. Presenting an account of improved community relations, higher employee productivity, reduced safety incidents, and reduced insurance premiums, all within the framework of cost-reduction, may be the means of gaining the necessary senior management approval (The Lexing ton Group, 2005). Works Cited: Anthony, A (2001) ISO 14001 Environmental Policy (4.2), available from: http://www.deq.virginia.gov/ems/pdf/mod5.pdf APPEGA (2004) Guideline for Environmental Practice, available from: http://www.apegga.org/pdf/Guidelines/18.pdf Darnall et al (2001) ‘Environmental management systems: Opportunities for improved environmental and business strategy?’, Environmental Quality Management, 9(3) pp 1-9. The Economist (2002) The Johannesburg Summit: Sustaining the poor’s development, 29 August 2002. Feldman, S, Soyka, P. and Ameer, P (1996) Does Improving a Firm’s Environmental Management System and Environmental Performance Result in a Higher Stock Price?, ICF Kaiser International. Florida, R and Davidson, D (2001) ‘Gaining from Green Management: Environmental management systems inside and outside the factory’, California Management Review, 43 (3) pp 64-65 Gale, R (1996) ISO 14001 to Tackle Green Triangle, available from: www.web.net/ecoeco/iso14000.htm Ho, Mae-Wan (2005) Are Economic Systems Like Organisms?, available from: www.i-sis.org.uk/hannove.php The Lexington Group (2005), Best Practice Guide: Application of ISO 14000 Environmental Management Systems (EMSs) for Municipalities, available from: http://www.iie.org/programs/energy/pdfs/Applic%20ISO%2014000%20for%20Municipalities.pdf Morrow, D and Rondinelli, D (2002) ‘Adopting Corporate Environmental Management Systems: Motivations and Results of ISO 14001 and EMAS Certification’, European Management Journal, 20(2), pp 159-171 OECD (Organisation for Economic Co-operation and Development) (2001) â€Å"Encouraging Environmental Management in Industry†, Science, Technology, Industry – Business and Industry Policy Forum Series, available from: http://www.oecd.org/dataoecd/10/32/2090553.pdf Praxiom Research Group (2005), ISO 14001 2004 Plain English Definitions, available from www.praxiom.com Rondinelli, D and Berry, M (2000), Environmental citizenship in multinational corporations: social responsibility and sustainable development, Chapel Hill: University of North Carolina. WCED (1987) Our Common Future, the Brundtland Report, Oxford: Oxford University Press.

Flowers for Algernon Essay -- Character Analysis, Charlie Gordon

â€Å"Flowers for Algernon, first published in 1959, is considered a landmark work on both science fiction and disability literature,† (Werlock 2009). The American Library Association reports that this novel was banned as an obscene for its love scenes. When the main character, Charlie Gordon, increases his IQ from 68 to a level that makes him a genius (after received experimental brain surgery), his maturity leads him to fall in love with his teacher, and a sexual encounter ensues. This caused Flowers for Algernon to be banned and challenged in many places (Plant City, Florida- 1976, Emporium, Pennsylvania- 1977, Oberlin High School (Ohio) - 1983, among others). Most people consider the sexual scenes fairly mild, but there are those who consider any mention of sexual behavior inappropriate for teens or pre-teens, hence the attempts at censorship. Many of the challenges have proved unsuccessful, but the book has occasionally been banned from school libraries including some in Pennsylvania and Texas. Flowers for Algernon has won numerous awards, even for the film, and it is regularly taught in schools around the world; therefore, it should remain on shelves. Flowers for Algernon received a Nebula Award for Best Novel from the Science Fiction Writers of America in 1966. In addition, Cliff Robertson won an Oscar for acting in the movie Charly. Even the original version of the short story was published in the Magazine of Fantasy and Science Fiction received the Hugo Award for the Best Novelette of 1960. (http://www.danielkeyesauthor.com 22 May 2011). Many parents allow their children to watch television, and most shows have sexual content. If parents allow kids to watch this on a screen, they should also be allowed to read a book contain... ...pread and resulted in a better-than-average television movie, which was under the title The Two Worlds of Charlie Gordon (Werlock 2009). Due to its accomplishments, the novel Flowers for Algernon should not be banned. â€Å"If there is bedrock principle underlying the First Amendment, it is that Government may not prohibit the expression of an idea simply because society finds the idea itself offensive or disagreeable,† states William J. Brenna of the Supreme Court. Flowers for Algernon by Daniel Keyes, is criticized for sexual, religious, and unmoral themes and are the reasons for opposition. However, these examples do not give reason for banning any literature, especially when it has an important, underlying lesson of how wisdom does not make the person but can actually hurt them. Therefore, Flowers for Algernon should not be banned and should remain on shelves.

Mary Shelly’s Frankenstein Essays -- essays research papers

Mary Shelly’s Frankenstein Responsibility is the key to experimentation, those lacking the maturity fail. In Mary Shelly’s Frankenstein, Victor Frankenstein experiments in creating life. However creating a monster, the reader finds out that Victor is not mature enough to handle the responsibility of his actions. Even though Victor Frankenstein is the creator/father of the monster, he has characteristics of a child and the monster has the maturity of an adult. When Henry Clerval arrives at Frankenstein’s door after his experimenting, he experiences Victor’s child-like actions. As Victor explains, â€Å"I was unable to remain for a single instant in the same place; I jumped over the chairs, clapped my hands, and laughed aloud.†(36) This shows the sheer giddiness of Victor after being isolated from friends and family for months working on his experiments. Victor was immature when handling the isolation so he bottled up emotions which were let loose when the sight of his friend arrived. Frankenstein even mentions that his actions are child-like when he enters his home. â€Å"I threw the door open forcibly, as children are accustomed to do when they expect a spectre to stand in waiting for them on the other side.†(37) Like a child does, victor could not control his feelings and thus acted out in an irregular manner for an adult. After Frankenstein creates the monster, his actions, also became that of a scared child. â€Å"One hand was stretched out, seemingly to detain me, but I escaped, ...

Kotu Fashion Accessories Shop

Vietnam was positioned in 23rd among 30 countries for owning one of the most attractive retail markets globally. The total retail value for clothing and accessories sector in Vietnam was 7. % and held 72. 9% of share in 2009. From 2004 to 2009, there was a growth in the number of clothing and accessories retailers in Viet Name. As predicted in 2010, the number of goods and services would grow 18-19% in 2011.Along with this growth, the rate of retailing goods in 2011 was quite slow compared to previous years due to a decrease in consumption and economic difficulties. However, retailing market like accessories and clothing markets still continued to be the most attractive market ever. According to the Global Retail Development Index (201 1), clothing and accessories retailing is a attention business in Vietnam and stands at a vital position in the market, which influences not only private retailer but also the government's attention.The government has tended to pay more attention to th e local retail market. To be more specific, they have encouraged people to increase the use of local products, which urges the local market to improve. For instances, many campaigns were emerged by the government with the purpose of developing the industry potentially such as the recent campaign named Vietnamese people buy Vietnamese goods'. According to Ministry of Industry and Trade (2010), a report in September ‘Industry and Trade' in 2011 showed that in the first 9 months of 2011, the total sale of goods and services rose more than 17%.Nevertheless, this was still a low percentage compared to previous years, which tended to grow more than 20%. In 2010, the total retail grew to 24. 5% compared to previous year. This shows that Vietnamese demands for accessories have been rising and are more likely to be an upward trend. Hence, the opportunities for an accessories retailer to enter the market and increase the number of customers are very significant. RESEARCH QUESTION How ca n SOOT Shop attract more customers and increase the number of loyal customers?METHODS In order to effectively respond to the team's research question, the research team have examined both primary and secondary research. For primary research, in order to clearly understand the shop owner's problems, on 6 March 2013, the research team visited and had an interview with the owner of SOOT Fashion Accessories Shop, Mrs.. Maim Then Then (See Appendix A). On 5 April 2013, the research team visited Qua Tang shop, one of the most popular accessories shop among the area to observe ND compare SOOT Shop with its neighboring competitors.In addition, the research team visited a competitor's accessories page named V;C on 5th April 2013. Furthermore, a survey was conducted randomly including 10 males and 10 females respondents on 10 April 2013 (see Appendix C). The data was clearly identified with a table of survey results, proportions, bar graphs and pie charts. Finally, on 14 April 2013, the team members had met with Ms. Unguent NCO Line, an online shop owner who has five years experience in doing Internet advertising (See Appendix B).Then, he research team interviewed the expert Do Truing Tuna, an owner of a grocery shop on 15 April 2013 to find out more about special offer strategies (See Appendix B). And on 12 April 2013, the team interviewed Mrs.. Cacao HTH Hung, the owner of Gardenia Hotel in Dalai City about her specialize on membership program (See Appendix B). For secondary research, the research team have searched on REMIT Online Library, government documents, and Google Scholar to find out about the possible problems as well as solution regarding social networking sites, special offer and loyalty program.Figure 1 . Gender of respondents FINDING Social Networking Sites (An) In the interview on 6th March 2013,the owner of Soot shop, Ms. Maim Then Then claimed that she would like to increase the number of customers by using Faceable which she has not had any experienc e in the previous time. Based on the survey that the research team conducted on 10 April 2013 on randomly adolescents a young adults (See), seven out of ten respondents research on Faceable before purchasing (See). On 14 April 2013, in a meeting with Ms.Unguent NCO Line, an online shop owner has five years experience, emphasized that social networking sites are opportune for business to increase customers (See). After researched and visited on a competitor's accessories page named V&C on 5th April 2013, the research team noticed that they often stay online to quickly answer customers' question about the products and have separated albums for each kind of products. Bankcard (2011) indicates social networking sites help to connect nodes and branches.The author states that social networking sites contribute to increase sales, services and brand the products as a major hub. According to the Thou Tree News (2012), there was a growth of approximately 200% from 2. Million to more than 8. 5 million in the number of Faceable users in Vietnam. Unguent (2012) adds that the majority users' ages in 2011 are from 15 to 34 years old which is similar to the target ages of the business. Unguent also represents that Faceable has the highest rate of number users and a large gap comparing to Vietnamese social networking sites in 2011.Special Offer (That) Ms. Then, owner of SOOT shop states during the interview on 6 March 2013 that she has considered using special offer to attract more customers to her shop (see Appendix A). A survey was conducted on 10 April 2013 (see Appendix C), in which 9 UT of 10 respondents would choose to buy goods from accessories shop, especially, which offers them several gifts or discounts. 50% of those like to make purchases on special days if this shop offers ‘5-10%' discount and another 50% refers buying if the shop applies ‘buy 2 get 1 free' (see Figure 1).The expert Do Truing Tuna, a owner off grocery shop states in the interview on 15 April 2013 that special offer is a sales promotion tool which is extremely important for any small business, as it can help the business gains its reputation, prestige and therefore, attracts more customers to grow the profits (See Appendix B). According to David K and John M (2000), special offer is a tool to keep loyal customers and satisfy new customers. The authors claim that a retailer can apply special offers for different customers by recognizing loyal or new customers digitally via Kiosks, Internet and mobile devices.By using it, business can conceive different offers for different customers based upon their historical purchases and preferences. On 5 April 2013, the research team visited Qua Tang shop, one of the most popular accessories shop among the area, which also is a strong competitor of SOOT shop (see figure 2). The team found out that Qua Tang hop offers discounts and other sales promotion strategies frequently. For instance, the shop offered ‘buy 2 get 1 free in the woman day last month and it was high appreciated within new and loyal customers (see Appendix C).According to Wend (2012), some small businesses are now considered special offer through email marketing promotion as an effective way to get more attention of the customers. Special offer can be a way to motivate customers to buy products, it can be occurred with many forms as well, for instances, ‘buy and get discount on the second product', ‘buy one get one free' and free shipping. In order to create an efficient email advertised offer, Wend mentions four advices.Firstly, a business should understand the need of the customers and offers them products with perceived value. Secondly, business has to be well defined their goals, why they do an offer. The reason they make the offer should not be because their competitors do. Thirdly, firms should be clear about their ability, which meaner that they have to make sure they can afford the offer. Finally, a successful busi ness should think about partnering with a non-profit making organization in order to position the business's name in the mind of customers.According to Jim (201 1), some businesses have mistaken the true meaning of special offers, which caused irreparable damages to a company's reputation. He expresses some main ideas help firms to understand more about special offer. One of the most common mistakes that most of small business makes is training the marketplace to wait'. For example, a seminar business applies an early-bird discount to persuade customer to book promptly although customers still buy tickets with the actual price. Then, when the seminar' s date gets close, he offers X% to sell his tickets quickly.Eventually, the business loses it reliability. Secondly, Jim found that famous brand companies are often successful with their special offer strategies. The reason is that big companies often spend quite a long time for their wide research and receives advices from their profe ssionals. Membership Card (HTH) Ms. Maim Then Then, the owner of SOOT Shop stated in an interview on 6 March 2013 that she wants to apply sale promotion strategies, which can effectively attract more customers and improve the shop's loyal customers (See Appendix A).The research team's survey on 10 April 2013 shows that 9 out of 10 respondents are attracted to the idea of having a membership card for an accessories shop (See Figure 3) and they would like to make more purchases if the shop provides promotions (See Appendix C). In an interview on 12 April 2013, Mrs.. Cacao HTH Hung, the owner of Gardenia Hotel in Dalai City, implies that membership card is one of the most important promotion tools to keep the loyal customers on track (See Appendix B). However, there are many firms failed to run the customer loyalty programs effectively.She also states that in order to run the customer loyalty programs efficiently, businesses should do surveys and market researches on customer urchin's behaviors and then create an adequate reward for loyalty. According to Dowling and Uncles (1997), a European investigators researching business-to- business marketing in the sass stated that a firm is mostly profitable from their loyal customers. This is because of seeking more profits by lower servicing costs, less price sensitivity and suggestions passed on to other potential customers by loyal purchasers.On 5 April 2013, the research team visited Qua Tang shop, one of the strongest competitors of SOOT Shop and noticed that Qua Tang Shop has paid special attention to improve their customer loyalty programs such as patronage rewards and membership cards. They offered membership cards with different colors and designs aiming to different valued cards. According to Little&King integrated marketing group (n. D), businesses should be aware of the mentality â€Å"one product fits all† because not all of the customers' needs and wants are always the same.Therefore, a hierarchy of valued consumers should be released such as diamond, premium and gold membership cards. Furthermore, ‘lapsed' members, who signed for a membership card, but only use it for one time and never use it again, are also problems dealing with membership cards and challenging almost all genuineness. If the shop provides membership cards for those who will probably ‘lapsed', the shop will not only waste their efforts to maintain the customers, but also suffer from loss of resources such as the cost to make the membership card.According to a survey of professor Worthington (2009), although membership cards often attract widespread customers' interests, they are still likely that it has a large amount of ‘lapsed' members. There is no accessible information that could show the percentage of membership cards that are ‘lapsed' or ‘active'. Nevertheless, professor Worthington survey outcomes indicate that the most frequent reason for not participating in membership p rograms are not attracted by the prizes and a slight rate of people who cited ‘privacy' reasons.RECOMMENDATION Social Networking Site (An) On the survey conducted by the research team, nine out of ten respondents like purchasing accessories on Faceable. The expert, Ms. Unguent, said that having an efficient controlled Faceable page could help to increase the number of customers. Noticed by the research team, the competitor, V&C shop, also had a Faceable page, which had well decorated picture albums and quick service.Bankcard (2011) asserts that by directly using a social networking site and connecting with the customers could collect positive reviews and high reputation as return since customers feel that their feedbacks are important and they are cared. The Thou Tree News (2012) reports that the number of Vietnamese Faceable users increased of around 2 times within one year. Unguent (2012) adds that the significant Faceable users' age are from 15 to 34. Therefore, Soot shop s hould create a Faceable page, which is easy and inexpensive, to increase the potential customers.The expert, Ms. Unguent, advised that the shop should have 2 Faceable pages, which are a personal page and a fan page. The shop can update the information and pictures related to their products, notes, and feedbacks from customers and use the personal page to share this information and add friend. In this way, the shop can be active in increasing the number of users they want to transfer information because users do not randomly like the page unless the shop has a big brand name or high products' prestige. Ms.Unguent also recommended not tagging the customers in the pictures to avoid disturbing them, except the owner's friends if they do not mind. Ms. Unguent added that the pictures should have clear descriptions and be similar to the products because if the products and picture are not matched, the shop could lose their prestige. The most impressive aspect on the competitor's Faceable p age is they have separated albums for each kind of products; this could help customers to save their time for searching purposes. Soot shop should consider this aspect.The most important thing that V&C shop cannot efficiently manage is that there are many other shops' advertising on the page and the host also updates personal statuses and emotions. This could get bad reputation in return and the customer could click on the other's pages, as a consequence, they might lose their customers. Hence, Soot shop should not post any personal activities onto their business pages. On the survey administered by the research team, service is the most importance to the female customers and the second importance to the male customers.In addition, the competitor shop also has the order service for the products that they do not have. Therefore, Soot shop should try often stay online to quickly response to customers. Their strength is to make handmade accessories hence producing stuffs that customers order is also possible. Special offer (That) The research team administered a survey and pointed out that there are 9 out of 10 respondents would like to buy products from accessories shop where offers them gifts or discounts (See Appendix C).Half of the respondents like to make purchases on special days if this shop offers ‘5-10%' discount and another 5 respondents refers buying if the shop applies ‘buy 2 get 1 free' (See Appendix C). The research team observed a well-know accessories shop named Qua Tang, which is one of a SOOT shop's competitor. Qua Tang implements sales promotions strategy frequently to acquire more customers. The latest is ‘buy 2 get 1 free' offers on woman days and it is widely popular among the area. According to Wend (2012), special offer through email marketing promotion is now extremely important to small business.She informs that special offer indeed can be an effective way to prompt customers to buy products. In order to attract custome rs by special offer, Wend argues that a firm has to understand the need of customers and offers them products with appropriate value. Moreover, business needs to know their specific goals and abilities to make a healthy offer. Jim (2011) states that not every business understands clearly the true meaning of special offers, which leads them to several inevitable losses. He mentions an example regarding to his one customer that losses its reputation due to misunderstanding of special offer.According to David K and John M (2000), special offer is an efficient strategy to fulfill loyal customers' and new customers' expectation. The authors infer that a retailer can know more about customer's buying powers and preferences using modern tools such as Kiosks, Internet and mobile devices in order to manage different offers for each group of customers. The positive aspects of special offer are obvious; every customer refers to receive discounts and gifts when they make purchases. Thus, if SOO T shop wants to increase the number of first-time customers and preserve the number of membership, sales promotion as special offer is essential.However, special offer is quite popular among other accessories shop, many competitors also apply special offer to attract more customers such as Qua Tang shop. Therefore, SOOT shop also has to make sure the reason for offering, who to offer, what and when to offer. For example, shop can offer ‘5% discount' for new customers and ‘10%' discount for loyal customers on special days such as Valentine and Mother days. In addition, in order to prevent unnecessary losses, Ms. Then needs to know clearly the ability to offer.If she offers a product value 10,000 vend and sells it 12,000 vend after discount, she would be suffered because she still has to pay money for employers, electricity, and many other fees. Membership card (HTH) A survey released by the research team on April 2013 indicated that 90% of respondents are interested in ha ving a loyalty card for a fashion accessories shop (See Appendix C). Mrs.. Cacao HTH Hung, the owner of Gardenia Hotel in Dalai City, mentions in an interview on 12 April 2013 that one of the most significant promotion tools to maintain the loyal customers is offering membership cards (See Appendix B).Nonetheless, there are not many companies can succeed in implementing the loyalty programs. She goes on to suggest that considering the evaluation of customer purchasing behaviors and then generate the accurate rewards of loyalty are the most important factors to maintain loyalty customers. Dowling and Uncles (1997) refer to a research, which was found by European researchers studying business-to- easiness marketing in the sass. The research claimed that loyal customers are the main contribution to a company's profit.It is due to its lower expenses by lower servicing costs, lower advertising costs and advices passed on to other potential buyers by loyal purchasers. It will cost much mo re to persuade a new buyer to make a purchase in the shop than to make a current shopper to purchase again. Hence, SOOT shop should focus more on their current customers and often remind them about the shop through providing promotions and running membership programs. The research team visited one of the competitors, Qua Tang shop, on 5 April 2013 ND noticed that Qua Tang Shop has fully concentrated on improving their membership programs.They provided different colors and designs cards, which distinguished between levels of card members. Little;King integrated marketing group (n. D) states that companies should notice the mentality â€Å"one product fits all†, because there are always differences between every customer's needs and wants. Therefore, a hierarchy of valued consumers should be released such as diamond, premium and gold memberships. Thus, SOOT shop should apply membership cards to its customers (See Figure 3). The differences between membership cards allow the hop to serve a certain type of persons based on their standard of membership.To illustrate, the system can automatically find the names of customers, their mobile phone numbers, email addresses and save their previous purchases when they use their membership cards to make a purchase. Through that process, the shop can easily classify the customers' interested items and clothes in order to introduce different kinds of items, clothes to different types of customers. In addition, the shop can efficiently inform different types promotion information to different types of buyers through their mobile phones or email addresses. One of the difficulties of providing membership cards is ‘lapsed' membership card. Lapsed' member meaner customer who applied a membership card and only use it for one time. According to a survey of professor Steve Worthington (2009), it always has a large amount of ‘lapsed' members in every business. There is still lack of available information that could show the percentage of membership cards that are ‘active' or ‘lapsed'. Yet, professor Worthington examinations results imply that the most common reason for not taking part in membership programs are because they are not attracted by the rewards and a small proportion of respondents who cited ‘privacy' reasons.Thus, SOOT Shop must be aware of their responsibilities to its consumers in satisfying the redeemable prizes and customers' information to remain customers' beliefs. In order to do so, firstly, SOOT Shop should pay more attentions to members who ‘lapsed' through classifying members' last purchases. And then try to find out the customers' reasons of not taking part in the membership programs. Finally, inform different types of promotions to different customers. For example, a shop finds out that a small umber of their customers quit being the shop's loyalty customers because of the low membership cards' benefits.The shop may apply different type of promo tions to those particular members. The shop may send a message to those customers that they fortunately won a randomly contest of the shop and they will receive double points in every purchase by membership card. CONCLUSION In conclusion, SOOT accessories shop should apply the use of social networking sites such as Faceable in order to attract more customers. It should consider launching a Faceable page, which has well decorated products' albums and information because Faceable takes no cost to create and advertise.It also should strike up friendship with Passbooks users to advertise products widely. Moreover, it should stay online over time to answer customer's questions and feedbacks. By that way, customers will probably feel that they are respected and it helps the shop to improve its reputation. The shop also has to make sure that the quality of products is similar to the pictures that it has on Faceable to earn customer's belief. However, SOOT shop should manage to avoid irrita ting people by tagging them every hour with pictures.In addition, most of people like to make purchases when there is a discount or gift offer. Thus, SOOT shop should apply special offer to get new customers as well as to preserve loyal customers. Nevertheless, other accessories shop also apply special offer, so SOOT shop should be considered when applies this sales promotion tool. To be more specific, SOOT Shop should clearly understand the reason for making the offer, who to offer, what and when it should offer. SOOT shop should not forget their ability to make an offer because if it gives customers more than what it can afford, the shop will face difficulties.Furthermore, SOOT shop should be concentrated on keeping loyal customers by reminding them via membership programs because it will save the services and advertising costs. Providing membership cards have different colors and designs can help SOOT shop to easily classify each type of customer through their names, phone number s email addresses and purchasing powers. Therefore, the shop would be able to know more about customer's wants, interests and preferences. One of the difficulties of membership program is that there could be many ‘lapsed' membership cards.Unguent NCO Line, who has a successful online cosmetic shop named Rim Catnap Skincare, to ask for comment on my recommendation for the business that my research team currently working on. An: Hello Line. Thank for spending time to meet me. I'm An from research and report writing class. As I told u before that today I want to interview you for advice on my project. Ms. Line: Hi An. So how far have you been doing? And which problem that you want me to give advice on? An: Ah. The business that I'm working on is a clothing accessories store. The owner wants to increase the amount of customers.The subtopic I'm doing is social networking sites. However it seems totally new to the owner, her shop doesn't even have a Faceable page which is now quite familiar to the teenagers and young adults. Ah one more thing, teenagers and young adults are her target customers. That's why I suggest her to have one. Ms. Line: Oh I see, you are right that Faceable is now getting more popular and it can help to increase sales. But let me ask u this, have u ever been tagged by an online shop in its pictures. An: Yeah, a lot. Ms. Line: How do u feel about that? An: A little bit annoying.At First, I Just ignored them, but there were many notifications and that disturb me. Therefore, if any shop tags me, I will block them or report as spam.. Ms. Line: So why do you suggest the owner to have a Faceable page? An: Ah I'm going to ask her create a fan page. Can you tell me how to increase the â€Å"like†? Ms. Line: k, because she and I work on different kinds of business so you may apply in some ways but not exactly the same k? I suggest having 2 pages, one is a personal page and one is a fan page, because the customers do not randomly like your page unless you have a big brand name or prestige of your product.An: can you please explain in more details? Ms. Line: for the fan page, you update all the product' details there such as pictures, notes, feedback from customers, etc. For the personal page, all you have to do are adding friends and share what you have updated on the fan page. Because the customers are afraid to be annoyed therefore we have to be active by adding friends with them and remember not to tag them, I think you already know why, huh? Maybe you could tag some of your friends if they don't mind. And sharing the stuffs that you updated on fan page that mean the information is transferred to the users twice.An: Ah I got it. Ah I also want to recommend on the pictures that she is going to post on Faceable, it must be clear, close enough to see what the product made from. What else do you think I should suggest her? Ms. Line: ah it's good to do that but you should put the description for the pictures, because pi ctures sometimes are not clear and that could cause misunderstanding about raw materials. Ah it reminds me that the real products and pictures have to be the same because you may lose prestige if the products look different.You could describe in the pictures that the products may slightly different because of the light. And you could also create an album of customers wearing your products on Faceable, which could help to increase the loyal customers and increase sale from your customers' relatives since the products is ore reliable when it is introduced by friends. If you are lucky, your customers could be some hot girls or models etc. , you know, stuffs are worn by beautiful girls maybe look more beautiful (laugh) and their fans could come to buy as well.An: k, it sounds good to me. Thank you very much for meeting me again. I would go back to work on the recommendation. If there is any problem, don't you mind if I call you to ask? Ms. Line: Call me as soon as you have questions. I' m very glad that I can help you. k see way. An: Thank you. Audio script of the interview on 11 April 2013 with Mr.. Do Truing Tuna, owner off rockery shop for over 20 years to ask for some advices for the business That: I m working on a small accessories shop and I intend to ask you some advices for my sub topic which is special offer.Tuna: so its about loyalty program? That: yes and also attract first-time customers Actually, I plan to recommend this shop to apply discount on special days like Valentine and Woman days, specifically, ‘20% discount', what do you think? Tuna: well, on special days? Mum†¦ I think that it s not a good idea. Firstly, every shop especially small shop should not apply more than 5 to 10% on special days because they can ell more of their products within those days; some shops don't even have enough stuff to sell, so why then they apply discount?Why do you choose special days to offer? That: I think that special offer will attract more customers, maybe new customers. Many people don't usually buy products unless it is special days. Those days, they are encouraged to buy something for their friends and family right? Then I think I can focus on new customers Tuna: I think that you should balance between loyal and new customers, I mean it s more about services. If you offer discount for ewe customers the same amount you offer for the old one, they must be upset. Why don't you separate the offer?I mean decide different offer for different customers? For example, offer 5% for first time customers and 10% for old customers. That: but how can we realize who is the new and who is old customer? Tuna: I think the shop should have been applied some of the other sale promotion tools which can help you to recognize customers such as membership card. There are many way to recognize them, I suggest you to research more about how to realize customers digitally through the internet since the internet is necessary for all the business.